Although it's important to keep your Windows 10 up to date for the latest features and protection, it's also best practice to check with your POS or Online Order software provider to make sure that updating won't negatively impact your software or peripherals, including any supported Star products.
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This guide will help you resolve the issue of light or faded prints, or prints with missing dots, with your Star impact printer. Note that using non-Star ribbon cartridges can cause damage to the printer's ribbon shaft. The SP700 printer is used in this guide for illustration purposes.
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Star printers offer a feature to perform a hardware self-test which is important for troubleshooting and verifying printer configurations. The self-test provides critical information such as the firmware version, interface details, memory and DIP switch settings.
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